Support

Last updated: August 15, 2026

Need help with PinBubbles? Most questions are answered below. If you cannot find what you are looking for, email support@pinbubbles.app and we will get back to you within 2 business days.

Contact

Account & sign-in

I did not receive the 6-digit verification code

  1. Check your spam / junk folder — verification mail comes from noreply@pinbubbles.app.
  2. Wait 30 seconds, then tap Resend code in the app.
  3. Codes expire after 10 minutes. If your code is expired, request a fresh one.
  4. Still nothing? Sign out, sign back up with the same email — the previous unverified account is automatically replaced.

Can I sign in with Google or Apple instead?

Yes. Tap Continue with Google or Continue with Apple on the sign-in screen. Google and Apple sign-ins are verified automatically — no email OTP required.

How do I delete my account?

Open the app and go to Profile → Settings → Delete account. Full details of what is deleted (and what is retained for moderation) live on the Data Deletion page.

Subscriptions

How do I cancel my Pro or Business subscription?

Subscriptions are billed by Apple or Google. Deleting your account does not cancel billing. Cancel through your platform:

I was charged but the app still shows Free

  1. Open the app, go to Settings → Subscription, and tap Restore purchases.
  2. Sign out and sign back in — this refreshes your subscription state.
  3. If still Free after both, email support@pinbubbles.app with your Apple / Google receipt number and the email address on your PinBubbles account.

Can I get a refund?

Refunds are handled by the platform that billed you. Apple: reportaproblem.apple.com. Google: Play Store refund policy. We do not process card refunds directly.

What happens to my 7-day free trial if I cancel?

If you cancel during the trial, you keep Pro access until the trial ends, then are automatically moved back to Free — no charge.

App features

Why can I only see bubbles within 1 km?

Free accounts have a 1 km viewing radius. Pro and Business tiers extend this to 10 km and unlock the crosshair feature (browse any location globally). Upgrade in Settings → Subscription.

How long do bubbles last?

Free bubbles: 30 minutes fixed. Pro and Business bubbles: your choice from 30 minutes up to 1 month. After expiry, bubbles disappear automatically — there is no history feed.

My AR view is empty

  1. AR only shows bubbles within about 100 metres of your current location. Move to an area with active bubbles, or drop a test bubble yourself.
  2. Make sure you granted camera + location permissions in iOS Settings → PinBubbles.
  3. Point your camera away from the ground and hold your phone at chest height — bubbles anchor to the horizon.

Someone posted something abusive. What do I do?

Tap the ⋮ menu on any bubble → Report. Reports go into a validation queue reviewed by community voters and our moderation team. You can also block or mute the user in one tap from the same menu.

Business tier

How do I get the verified badge?

Subscribe to Business tier, then complete Business profile → Verify from Settings. We manually review each business (name, address, category) within 3 business days. Once approved, all your bubbles show a blue verified badge and you unlock Call + Visit CTAs.

Can I pin bubbles at a location I am not physically at?

Business tier: yes, within 5 km of your current GPS position (useful for tagging a delivery destination or a nearby store front). Free and Pro: no — bubbles must be within roughly 100 m of your current GPS.

Legal